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Dear Mr.
Internet:
Thanks to various marketing strategies, my Web site is seeing new
visitors all the time. However, is there some way to track
which strategies are working and which are not so I know where to
concentrate my efforts in driving new traffic to my site? |
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Pam Stearns
RE/Max Atlantic
Absecon, New Jersey |
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| Dear Pam:
With the right tools,
you can know a lot more than just where your site traffic is
coming from. For example, you can learn the kind of browser used,
their screen resolution, which site page they looked at
first, how long they stayed on your site, which pages were the
most popular, and much, much more.
These and other
statistics about your site visitors are important because they tell
you how your visitors found you, how your site looks to them, their
behavior when there, and what they liked, disliked, and perhaps
didn't even find. All of which is important information for fine-tuning your Web site marketing for maximum bottom-line
results. There are two primary ways you can compile statistics about
your site visitors�
Building Your Site
Statistics From Web Logs
A Web log is a data file
generated and saved by your Web server that is updated every time
your site delivers information (i.e. Web pages, graphics, files,
etc.) to a visitor. Without special "Web Statistics" software to
interpret them, the raw log files are essentially incomprehensible
to the average human. Typically however, the hosting service for
your site already has some sort of Web statistics package installed.
If you don't know, just ask them.
Most real estate
professionals don't own their Web server, so they are limited to
whatever Web statistics software their hosting service choose to
install (rarely are you allowed to install other software on a
rented server). In most cases, it will be rudimentary at best
providing only a limited menu of visitor statistics.
If you do own or
"co-locate" your server, then you can install any kind of software
you want. Two of the more widely used software
packages for compiling Web log data in "real time" are
WebTrends Live, and
LiveStats from DeepMetrics (formerly Mediahouse). Instead of
having to download the bulky Web logs for processing like older Web
statistic packages, these two will compile readable statistics from
your Web logs as they change, right on the server. This saves an
enormous amount of time and hassle, and you can typically view your
site statistics from any Web browser.
If you don't own your
Web server and/or you want more detailed statistics than the typical
Web log can provide (there are limits), then you can turn to clever
online services that compile an extraordinary array of statistics
every time someone visits any page of your site�
A Single Graphic Is
Worth A Thousand Statistics
By simply having your
Web master add a small bit of code on each page of your site you
want to track, you will have access to an amazing range of
statistics.
Hitbox and
Superstats are currently two of the best-known companies that
provide this kind of site tracking service, which is completed on
their servers. By just using a Web browser,
you can access your site's statistics in real time (i.e. as they are
happening). To give you an idea just how widely these services
are being used... as of this writing, Hitbox alone is tracking nearly
500 million page views a day(!) for sites around the world. By the
way, Hitbox is worth checking out just for all the incredible
resources they offer Web site owners for optimizing their site
business-generating performance. They will also explain in detail
each statistic and what they mean to your overall performance.
This kind of service is
ideal, easily implemented, and affordable for the typically small to
mid-sized real estate Web site. The only downsides to using this
kind of service that I'm aware of include: a) slight increase in
page download times (due to the included tracking code on each
page); b) any page additions to site must include code to be
tracked; c) if you have over 20,000 - 25,000 page views a month it gets pricey.
Making It Happen
The ability to track the
"who, what, when, and where" of your Web site visitors is important.
However, if you don't bother to make a habit of studying your site
statistics on a regular basis (at least once a month, ideally weekly) and then
taking corrective action �it doesn't matter how fancy or extensive
they are, they become useless to you.
As a busy real estate
professional, you may find it difficult justifying the time and
effort it will take to consistently monitor and tweak your site to
maximize its performance. Well, the good news is that you
don't have to be the one to do the work. This kind of task is
ideal for any Virtual Assistant who is conversant with site tracking
methods, analysis of what your statistics say, and has the ability
to take corrective action. And there are plenty of VAs out
there that can do this kind of work. Just go to my
May 2001 issue of "Ask Mr. Internet" to learn how to find your
site assistance from a distance.
Remember, an effective
part of online marketing includes determining what works and what
doesn't. Not knowing your sites vital statistics (and then not
taking corrective action) is like flying in a cloud without
instruments �an almost certain way to crash and burn!
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Article
Resources: |
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WebTrends Live - Web server software that will allow you
to view your Web site statistics in "real time". One-time
cost but you must be able to install it on your server. |
LiveStats - another Web server software solution that
will allow you to view your Web site statistics in "real time".
One-time cost but you must be able to install it on your server. |
|
Hitbox - one of the most comprehensive 3rd-party
server-based site statistics service that involves no software
installation, yet allows you to view your site statistics from
any browser. |
Superstats - another 3rd-party server-based site
statistics service that involves no software installation, yet
allows you to view your site statistics from any browser. |
  
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There is another way to track how
visitors use your Web site and this trick doesn't cost you a cent!
For this to work you need two things to be in place:
- Your domain name is used within
your e-mail address. For example: your primary e-mail
account would look something like "jane@yourdomain.com" (where "yourdomain.com"
would be substituted for your actual domain name);
-
Your e-mail service allows the use of
"wildcard" aliases. That is, e-mail sent to any valid user
name in conjunction with your domain name will automatically go to
your primary e-mail address account. For example: mail sent
to "123anything@yourdomain.com" will arrive at the
"jane@yourdomain.com" account (most ISP automatically allow this).
Now assuming you give your visitors
an opportunity to e-mail you with questions or comments from every
page of your site (which you should!), you can set up your
"tracking" in the following way:
For each separate section (or even
page) of your site, use a different alias which visitors can e-mail
to. For example, in your new listings sections you can use
"newlistings@yourdomain.com", in the Buyer Tips section "buyertips@yourdomain.com"
and so on. All the e-mail will be routed to your primary
address so you won't miss anything. However, now you will know
exactly which part of your site compelled them to contact you
--which is very useful marketing information (if gives you a first
hand idea as to what is moving them to action).
You can even get fancy by setting up
special Rules and Folders in your Outlook e-mail program that will
automatically process the incoming mail by a) alerting you that mail
has arrived addressed using a specific alias; and b) automatically
place the message into the appropriate "folder" within your e-mail
software (see the
October 2001 "Ask Mr. Internet" article for further information
on this).
Tracking the "who, what, why, when,
and where" of your visitors is one thing, determining which part of
your site compelled them to contact you is even better especially
when it doesn't cost you anything! |
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Mr. Internet is the
alter-ego of Michael J. Russer, an internationally recognized Internet speaker, trainer,
author, and strategic consultant to the real estate industry. He's dedicated to helping
real estate professionals leverage their people skills into profit on the Internet. You'll
see his column on REALTOR� Magazine Online every month and in the magazine
quarterly. Send your Internet questions to
help@askmrinternet.com
or you can visit his Web site at http://www.russer.com |
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| This
article is reprinted from the January, 2002 issue of REALTOR�
Magazine by permission of the NATIONAL ASSOCIATION OF REALTORS�. Copyright
2001, 2002. All Rights Reserved other than mentioned above. Mr.
Internet� is a registered trademark and Ask Mr. Internet! is a
trademark of RUSSER Communications. |
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