Ask Mr. Internet - February, 2005
 

Dear Mr. Internet:
I have great information on my Website and my site statistics show plenty of visitors, so how come I don't have more people contacting me?

Todd K. Ernst
Keller Williams Realty of Grand Rapids
Grand Rapids, MI

  

Dear Todd,

As you have just learned, it takes more than information to engage Website visitors. They need a reason to make the initial inquiry and it is incumbent upon you to give it to them. Most people looking for real estate information do so with every intention of being "passive" during the information gathering phase. To turn a passive visitor into an active, fully engaged participant takes something special, something well... compelling.

Compelling Offers That Turn Visitors Into Leads

A compelling offer is a special package, piece of information, document, or item that will likely be viewed as extremely valuable by your visitors. So much so, that they will be eager and willing to complete a form on your site for the privilege of receiving it (usually at no charge). The whole purpose of the compelling offer is to incentivize your visitors to "engage" you by requesting the thing of value in the offer.

The types of compelling offers you make on your site will totally depend upon your target market.  For example, if you specialize in working with golf properties, your site's compelling offers are going to be quite different than those found on a site that focuses on helping first time buyers.  Let's take a look at some possible compelling offers for each of these target markets to illustrate this comparison:

First Time Buyers Compelling Offer Ideas

  • 3 Negotiating Tips You MUST Know Before Making Your First Offer! - receive our special report on 3 critical negotiating tips that will help you win the home of your dreams for less.

  • How To Beat Everyone Else To The Best Listings! - join our "VIP First Buyer" club to beat out others to hot new listings.

  • Avoid Financing Disasters Without Paying A Dime! - Listen to a financing expert as he explains the differences between fixed and adjustable loans and which one may be best for your unique situation.

  • How To Buy Your First Home With No Money Down! - receive our special report on how to purchase your home with no money down.

Golf Property Buyers Compelling Offer Ideas

  • Tee Off On Us - receive our special voucher to play nine holes on us at one of our fine area club courses.

  • Hear The Local Course Skinny From The Pros! - Listen to our exclusive interviews of local pros as they share the "ins and outs" of the area courses.

  • How To Beat Everyone Else To The Best Course Listings! - Join our "VIP Player" club to beat out others to hot new course listings and receive a special invitation to meet with the area's major club membership directors.

  • How To Make Your Course Home Your Best Investment - Receive our special report on which course properties experienced the greatest appreciation.

Notice how each compelling offer was specific to its respective target market? You will also notice that each compelling offer was framed in the form of an attention-grabbing headline. This is crucial, because if you can't get their attention to at least read the offer, they simply won't bite.

Ask For Something In Return

One form of the "Law of Reciprocity" states that anytime you give something to someone they want to return the favor. Here is how you apply this principle for maximum effect when using compelling offers. Whatever the offer is, it requires delivery via e-mail or "snail" mail. In either case you will need to gather some contact information before you can make the delivery. Every compelling offer needs to be connected to a form that the visitor completes in order to receive the item of value. Now this is important: don't force them to fill out anything more than they need to receive the item, otherwise you may actually erode their trust. However, by all means do give them the opportunity to tell more about themselves, what their interests and concerns are, etc. You may be surprised on just how much people will share with you online if your site approaches them the right way. This also means having a highly visible link to your privacy policy that assures them their information will be kept private and not shared with anyone.

Structure Of A Successful Compelling Offer

When you consider making a compelling offer on your site make sure it contains all of the following elements:

  • Targeted to a specific niche market

  • Is considered extremely valuable by members of your target market

  • Is unique to you (i.e. only you are offering it)

  • Uses an attention-grabbing headline

  • Uses a request form that invites the visitor to share their information yet assures them it will be kept private

Turn Every Webpage Into A Selling Machine

Ideally, you want to have at least one or more compelling offers on every page of your site.  Ironically, the vast majority of real estate sales associate sites include no compelling offers whatsoever. However, there are a few that take it to the extreme. For example, check out http://www.craigproctor.com where he has no fewer than 25 compelling offers on his home page alone! (I mention this simply to show an example of someone who really "gets" the power of using compelling offers --no other comments implied or otherwise are being made about his site design or its effectiveness.)

If you want visitor inquiries that convert to new clients, then give them a reason to interact with you. Providing well-thought-out, targeted and unique compelling offers is the most powerful reason I can imagine!


Mr. Internet's Tip O' The Month

No doubt about it, 800 toll-free numbers are darned handy to have when you need them, especially when you can have them forwarded to any other number automatically. For example, you might want to have an 800 number point to your fax number or even your cell phone.

Thanks to a service called Get1800.com you can have an 800 toll-free number up and activated in just minutes with no setup fee and only 3.9 cents per minute usage charge. As you can see from the comparison shown when clicking the link above, it is much less expensive than some of the major carriers. Also, you can manage every aspect of where it forwards, etc. online. And, any changes made via the Web control panel take effect immediately.

No more excuses to not have your own 800 number that could make a big difference in how many people contact you!



Mr. Internet is the alter-ego of Michael J. Russer, an internationally recognized Internet speaker, trainer, author, and strategic consultant to the real estate industry. He's dedicated to helping real estate professionals leverage their people skills into profit on the Internet. You'll see his column on REALTORŪ Magazine Online every month and in the magazine quarterly. Send your Internet questions to help@askmrinternet.com or you can visit his Website at http://www.russer.com 

This article is reprinted in its entirety from the February 2005 issue of REALTOR® Magazine by permission of the NATIONAL ASSOCIATION OF REALTORS®. Copyright 2005. All Rights Reserved other than mentioned above. Mr. Internet® is a registered trademark and Ask Mr. Internet!™ is a trademark of RUSSER Communications.