Turn Listing Drudgery Into An Unbeatable Competitive Weapon

by: Michael Russer (a.k.a. Mr. Internet®)
REALTOR® Magazine - May, 2005

Taking a new listing is always a bit of a double-edged sword. On one hand you have new potential business, on the other there are a ton of details to address while managing the listing through to its sale. Depending upon how elaborate you are in supporting and marketing your listings, this can take up a major portion of your time. And the more listings you take, the more likely details will fall through the cracks and the echoes of sellers screaming "What's going on with the sale of my property?!" becomes louder.

This "do it yourself" approach creates a major barrier to the number of new listings any agent can handle at one time. The good news for you however, is that you are about to learn a strategy that will free you up to take as many listings as you want, have total control over what needs to get done, and even gives you an unbeatable competitive edge during your listing presentation. Sound too good to be true? —read on...

Systemize, Delegate, Automate

Listing Marketing Coordination (LMC) is the process of handling all aspects of marketing a new listing and keeping the seller informed up to and including the point of sale. Effective listing marketing coordination consists of these three parts:

  • Systemize - a consistent set of steps and deadlines are created in template form that will be used to execute the listing marketing coordination process

  • Delegate - have a Listing Marketing Coordinator run the process for you

  • Automate - automate as many of the listing marketing coordination functions as possible (i.e. automatic showing feedback, etc.)

To illustrate how these go together, the following is an example of how one of my students, Joan Prout of RE/MAX Villa REALTORS® in Jersey City, NJ uses virtual assistant Carrie Gable of Palatine, IL to handle all of her listing marketing coordination details:

Pre-Listing

  1. Joan gets a lead, sends VA an e-mail with the name and address of lead.

  2. VA adds the lead to her Top Producer account along with the assigned campaign.

  3. VA goes into a previous listing on the MLS and grabs a photo of the building/home so that VA can somewhat customize the documents.

  4. VA adds the photo and potential client’s information onto the cover sheet of our pre-listing package. VA prints in color, binds the document, and sends via DHL to the potential client.

  5. Joan makes the follow-up call after she receives the confirmation that the package was delivered.

  6. Joan meets with the potential client.

Marketing Presentation
VA creates PowerPoint marketing presentation for Joan that she goes over during her initial meeting that outlines all the marketing activities that Joan does for her sellers through her VA. 

Actively Market the Listing
Once Joan takes the listing, VA implements the New Listing Checklist:

  1. Enters the property in the Hudson County, Garden State and NJ Multiple Listing Services

  2. Adds property on www.joanprout.com with multiple photos, links to showing request forms, disclosures, flyers, condo fees, pre-inspection reports and any other pertinent information

  3. Creates a virtual tour for the Internet

  4. Designs and blasts out an e-mail to database of 700+ prospective buyers

  5. Blasts e-mail to the agents in two of the MLS’s that Joan subscribes to

  6. Produces color property flyers (VA prints in-house and sends via DHL direct to seller)

  7. Fax blasts a flyer to list of 70 Real Estate offices

  8. Writes and places classified advertising

  9. Sends Joan the Hot-line script to record

  10. Logs onto Joan’s computer via gotomypc.com and:

    1. Adds a new folder in Joan's InBox for the listing

    2. Adds a rule to her Outlook that will make all e-mails regarding the listing move to a specified folder (by mls#, address, tour number, Realtor.com number, etc)

    3. Adds a signature to her Outlook with copy and links for the property so she can use on the fly and save time

  11. Enhance listing on www.Realtor.com with copy, photos, links, etc.

  12. Enhance the listing on www.REMAX-NJ.com company website

  13. Create an ad on www.craigslist.com NJ real estate section

Tracking Listing Marketing Activity
VA will e-mail or snail mail weekly reports to sellers with the following information:

  1. Realtor.com traffic

  2. Virtual Tour traffic

  3. Web Hits

  4. REMAX-NJ.com traffic

  5. Showing Feedback – gathered via phone

  6. Hotline calls

  7. Summary of Marketing Activities

It's exhausting just reading this list isn't it?!  Yet, nearly every item here is done for Joan by her Virtual Listing Marketing Coordinator. This frees her up to take as many listings as she wants while knowing that all the details will be handled expertly. Now that is what I call "control"!  Yet there is more...

Turning Drudgery Into A Competitive Weapon

Clearly, most other sales professionals don't have a prayer of competing with Joan for listings if they try to do it all themselves. Also, what kind of reaction do you think a prospective seller is going to have when they see that Joan has her own dedicated "Listing Marketing Coordinator" that will execute a huge array of marketing activities and give them comprehensive reports on a weekly basis? With the help of her VA Joan has effectively turned listing "grunt" work into a powerful tool to beat out other listing agents and free her up to do what she does best.

So what does this kind of support cost?  According to Carrie Gable, Joan's VA, typical listing marketing coordination packages executed by her team will run from $150 - $450 per listing, depending on your required list of tasks for each listing. NOTE: The Prelisting and Marketing Presentation tasks are extra. Keep in mind that each VA specializing in listing marketing coordination will have their own pricing schedule.

Is it worth it? If you ask Joan I think you will know what the answer will be. As a real estate sales professional you have two choices: you can either be a slave to your business, or you can have it serve you —which is it going to be for your business?


Mr. Internet is the alter-ego of Michael J. Russer, an internationally recognized Internet speaker, trainer, author, and strategic consultant to the real estate industry. He's dedicated to helping real estate professionals leverage their people skills into profit on the Internet. You'll see his column on REALTOR® Magazine Online every month and in the magazine quarterly. Send your Internet questions to help@askmrinternet.com or you can visit his Web site at http://www.russer.com


This article is reprinted in its entirety from the May 2005 issue of REALTOR® Magazine by permission of the NATIONAL ASSOCIATION OF REALTORS®. Copyright 2005. All Rights Reserved other than mentioned above. Mr. Internet® is a registered trademark and Ask Mr. Internet!™ is a trademark of RUSSER Communications.