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Dear Mr.
Internet:
I'd like to start sending my clients and prospects an e-mail newsletter periodically, but
don't know where to start. Help! |
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Dan Eastes, Broker
Dan Eastes Real Estate
Kerrville, TX 85210 |
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| Dear Dan: You have already started on the right foot! By recognizing that e-mail
newsletters are a very powerful and inexpensive way to stay in the forefront of your
clients and prospects awareness. An e-mail newsletter offer many advantages over the
traditional paper kind, for example:
Feature |
E-mail Newsletter |
Paper Newsletter |
| Cost: |
Other than content generation, next to nothing
for materials or "postage" |
Averages $0.50 to $1.00 per piece for paper,
printing, and postage. |
| Marketing Impact: |
Very likely to be read and remembered if
designed properly |
Often is treated as junk mail and tossed in
the "round file" |
| Subscriber Growth: |
Can easily be forwarded to multiple friends
and associates of recipients |
Can only be passed from "hand to
hand" |
| Interactivity: |
Allows for instant response and even data
gathering |
Cumbersome and time consuming for recipients
to respond to |
To be consistently successful in executing
an effective e-mail campaign, there are several key steps to consider...
Create An Attention Getting Format:
The first thing you need to do is decide whether you want
your e-newsletter to be strictly text based or in the form of a Web page (or site).
You might want to consider going strictly text based first since it is easier to create
and the most forgiving of mistakes. However, an HTML (Hyper-Text Markup Language,
i.e. Web) newsletter, while more work, has potentially greater impact on the
recipient. Here are some design guidelines either way you go...
| Text
Only |
|
HTML
(i.e. Web) |
| Keep it narrow
- word wrap to no more than 69 characters because some e-mail software will
otherwise cause line breaks in places you didn't intend making it look "choppy". Keep it concise - no one has time to read long
e-mails these days. Keep articles short and "punchy".
Include table of contents - use
"grabber" lead-ins so readers can see the essence of the content with just a
quick glance.
Visually arrange content - use special
characters (asterisks *, arrows >, etc.) to break up the content in an attractive way.
Use full hyperlinks - if you refer to Web
pages, be sure to put the "http://" in front of any Web address.
Include your e-mail signature - at the
bottom of the e-mail. |
|
Have a pro design it
- hire a professional Web designer to create a "template" that you can use for
each edition. Keep it concise - no
one has time to read long Web articles either (this one notwithstanding!) Keep it
short and to the point.
Make it easy to send to others - have your
designer put a "Send to a friend!" field and button at the bottom where they
only have to put in the e-mail address and click the button.
Provide full contact info - each page
should have complete contact and broker affiliation information --both for marketing and
regulatory purposes.
Send it so they can read it - Keep in mind
that if you do send an HTML newsletter, not all e-mail software can display it. It
is safest to send the link to the page rather than embedding the HTML code within the
e-mail message. |
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| Text Example
- click here for an example
of a well designed text based e-mail newsletter |
|
Web Example
- go to http://homeownernews.com/6/pegbryant
for an example of an HTML newsletter |
IMPORTANT
- make sure that you always include instructions on how to "unsubscribe" from
your newsletter whether text based or in Web form.
Create "Wow!" Content:
If you are going to invest in a e-mail newsletter, make
sure your content reflects the needs and wants of your "target market".
For example, if most of your clients and prospects are first time buyers, include
information they would find useful (i.e. how to qualify for financing, Q&A on
the purchase process, schools in your area, etc.). It takes a little work, but it is
not that hard to find interesting content that your target market would find
valuable. Keep in mind, the more general the content (i.e. non-targeted) the less
the impact will be.
If you choose to create your own content, use the
newsletter as an opportunity share something personal about you with your recipients in
each issue. In this age of high-tech, people crave genuine human connection --which
means from the heart, not the head! Lastly, employ the services of a good
editor to check for spelling, punctuation, and grammatical errors. They can also
help you "tighten up" your writing so it is more concise and easy to read.
Of course, you could always use a
ready-made newsletter, and there are some good ones out there. An excellent example
is the one that Realty Times offers for free. Very professionally designed and written, it is a
great way to get your feet wet. However, its content is not be as personal or geared
toward any particular target market.
IMPORTANT - always obtain
written permission to use third-party content in your newsletter.
Send It Out --On A Consistent Schedule:
Probably the biggest failure of Sales Associate newsletters
is that they don't discipline themselves to stick to a schedule. Whether you intend
to send it out weekly (lots of work!), monthly, or quarterly, pick a schedule and stick
with it like clockwork. Your recipients will come to depend upon its regular
delivery.
You can greatly enhance the impact and likelihood of your
newsletter being read if you personalize the e-mail that announces your
newsletter's delivery. The easiest way to do this is to use e-mail merge software
that puts the recipient's name right in the message or newsletter itself. WorldMerge is a good example
of e-mail merge software that is very easy to use and quite inexpensive.
A well written and designed e-mail newsletter is a powerful
and affordable way to maintain close contact with you clients / prospects for very little
expense. The best part is you don't have to be a media mogul, all it takes is a
little planning and a touch of the SEND key!
Article Resources: |
| Realty
Times - this is where you go to sign up for your free online newsletter that
is branded with your information and updated monthly. Well written and designed, it
could be a good first step prior to creating your own highly targeted version. |
WorldMerge -
very affordable and easy to use e-mail merge software. Now you can even save 25% by
saying you heard about it from "Mr. Internet!"** |
| i-Syndicate - a
great resource for newsletter content. This service provides headline links to
current articles within topic areas you choose --and it's FREE!.
May be limited to HTML (i.e. Web) based e-mail newsletters only. Confirm use
limitations with service provider before using. |
Websuite.com
- while technically a Web site building service (a darn good one, by the way!), it also
comes with a quarterly newsletter you can use for your marketing. Or, if you don't
want to use the one they provide, they have a template that you can fill in the blanks to
create your own. |
** Mr. Internet, RUSSER
Communications or any of its staff receive no compensation of any kind from 3rd
party vendors for mentioning their products or services. Any incentives that would
have been earned are given back to you, the real estate professional.
  
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|
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So remember, if your creative juices temporarily slow to a
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have great Net Success! |
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Mr. Internet is the
alter-ego of Michael J. Russer, an internationally recognized Internet speaker, trainer,
author, and strategic consultant to the real estate industry. He's dedicated to helping
real estate professionals leverage their people skills into profit on the Internet. You'll
see his column on REALTORŪ Magazine Online every month and in the magazine
quarterly. Send your Internet questions to
help@askmrinternet.com. |
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| Reprinted from the June, 1999 issue of REALTORŪ
Magazine Online by permission of the NATIONAL ASSOCIATION OF REALTORSŪ. Copyright
1999. All rights reserved. Mr.
Internet, Ask Mr. Internet! are trademarks of RUSSER Communications. |
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