TECHNICAL ASSISTANCE
Within 35 years of experience, Russer Technical Assistance is constantly evolving to offer the best results for physicians and the best health for patients.
Russer has experienced professionals, modern laboratories with state-of-the-art equipment and strict quality control processes certified by ANVISA, to carry out preventive and corrective maintenance on endoscopes, instruments and electromedical devices.
One of our priorities is the quality of each piece in our inventory, always ensuring the best usability and durability of the assisted product, delivering a quality and safety service.
COMPLETE ASSISTANCE FOR:
Maintenance and repair services performed by Russer are focused on rigid and flexible endoscopes of any make and model; in various and electromedical instruments for endoscopy.
ENDOSCOPES
Rigid and Flexible of any brand.
INSTRUMENTS
Flexible Tweezers, Sleeves and Work Elements
Lithotriptors, Processors, Cameras and Sources.
MEDICAL APPLIANCES
WHY RUSSER?
In addition to extensive experience manufacturing minimally invasive surgical equipment, you can trust Russer for a variety of reasons.
01.
Only a company that has a high technology in manufacturing, can offer the best solution and costs in equipment repair;
02.
All the services carried out in our modern laboratory are submitted to the audits of OrgansANVISAandINMETRO, ensuring compliance with all requirements of trust, quality and guarantee;
03.
Our main suppliers are of German and American origin, supplying us with high quality medical optical and mechanical systems that are recognized worldwide;
04.
We haveagility! We have a vast amount of replacement parts in stock to streamline the technical assistance process, bringing you more convenience and satisfaction;
05.
We have an experienced team of highly qualified technicians and engineers trained in the best training centers in the world;
06.
There are about35 yearswe serve the urological medical class and are recognized as a pioneer company throughout Latin America in endoscope, instrumental and electromedical maintenance;
07.
Quality certificate(Report) is issued if the repaired equipment passes all performance tests and is sent together with the material. In this way, you will have the guarantee that your equipment is 100% like the original.
IN PRACTICE
CLINICAL ENGINEERING EBSERH HU-UFMA:
“Russer has been acting with seriousness, ethics, fair price in the provision of maintenance services in optics and surgical instruments, meeting our needswith speed and quality!”
HOSPITAL GERMAN OSWALDO CRUZ:
“We are more than customers and suppliers, we are partners!”
FACULTY OF MEDICINE OF SÃO JOSÉ DO RIO PRETO:
“We work with RUSSER because it offers us security and a fair price”
NATAL UROLOGY CLINIC:
“At Natal's Urology clinic we have thirteen urologists, being a reference clinic in the State. We send our endoscopes to Russer for Technical Assistance because the service is of excellent quality and extremely reliable”
PROOF
Russer is the first and only Brazilian manufacturerto pass the rigorous quality tests of theScopeControl by Dovideq Medical. We obtained 100% approval in new endoscopes as well as in those that underwent repairs, being ahead of national and international companies!
KNOW THE PROCEDURE
01.
RECOGNITION AND CONTACT
Revisions and repairs are essential for the safety and durability of your equipment. When you recognize the need for repair or preventive maintenance, contact us.
03.
EXECUTION AND INSPECTION
Following all the procedures properly, after inspection and execution, the material is prepared and sent to the quality sector to ensure that all the particularities of the product are in compliance.
05.
RELATIONSHIP CHANNEL
Our relationship is very important, for this reason we keep in touch to find out if everything is going well with your equipment and your procedures. If you need assistance or technical support, just call us through one of our contacts.
“We believe that everyone has the right to repair services of as good quality as a new instrument and at a much more affordable price than purchasing a new instrument”.
JUAN OLIARTE - CEO RUSSER
02.
SHIPPING, EVALUATION E
BUDGET
Revisions and repairs are essential for the safety and durability of your equipment. When you recognize the need for repair or preventive maintenance, contact us.
04.
SHIPPING AND RECEIVING
The product is shipped in our special packaging for proper transport and safety. Upon receiving the order, make sure that the integrity of the package is intact and without any type of damage.
CONTACT
And remember, Russer Technical Assistance has all these benefits and more!
guarantee of6 monthsin endoscope repair.
ISO 13485- MHRA recommendation on proper care and storage.
Secure pickup and delivery.
Laser welding for hems.
Free educational visits to our Technical Assistance.
